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How 8ballpool Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team.

Account data protectedJazzCash & Easypaisa payment data handled securelyRaast transfer details kept privateYour right to access your dataClear contact path for privacy requests
8ballpool How 8ballpool Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data practices cover four areas: what we store, how long we keep it, how we secure it, and what rights you hold over it. Each area below reflects how your account data is actually managed on our platform, not a generic template. These practices apply where local law and eligible regions permit.

Cookies and Session Data

We use session cookies to keep you logged in across pages and to remember your preferred deposit method — whether JazzCash, Easypaisa or Raast — so you are not prompted to re-enter it every time.

Account Security Measures

Your account is protected by OTP verification at login. If we detect a new device or location, an additional verification step is triggered before your session proceeds, helping prevent unauthorised access.

Data Retention Policy

We keep your account and transaction records for as long as your account is active and for the period required by applicable financial rules. Once that period ends, identifiable data is deleted or anonymised.

Your Rights Over Your Data

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask us to close your account and delete your data, subject to any legal retention obligations that apply.

PRIVACY CONTACT PATHS

Reach Us With Your Privacy Questions

If you want to review, correct or delete the personal data we hold on your account, you can reach our support team through any of the channels below. We respond to privacy-related requests as promptly as our team allows, and we will confirm receipt of your request before we begin processing it. Our team can also help you understand what data is attached to your JazzCash or Easypaisa deposit history.

Team online

Live Chat

Start a live chat session from your account dashboard. Our support team can locate your data records and confirm what information we hold against your account.

Email Support

Send your privacy request to our support email address found in the Contact section. Include your registered number and the specific data query so we can respond accurately.

Account Help Centre

Log in and navigate to Account Settings to review the personal details stored on your profile, including your registered wallet method — JazzCash, Easypaisa or Raast.

Common Questions About Your Privacy on 8ballpool

These are the questions we receive most often about how personal data is handled. If your question is not answered here, reach us via live chat or email and our team will respond with the specific information you need.

We collect your name, mobile number, email address and, where relevant, your JazzCash or Easypaisa wallet identifier. We also collect device and session data automatically when you log in.

We share payment data only with the processor completing your transaction — JazzCash, Easypaisa or Raast. We do not sell or share your payment details with unrelated third parties under any circumstances.

Open a live chat or email our support team with your registered mobile number. We will confirm what personal data is stored on your account and send you a copy within a reasonable timeframe.

Yes. You can request account closure and data deletion at any time. We will delete identifiable data once we have met any applicable financial record-keeping obligations required by regulation.

We use cookies for session management, login continuity and remembering your chosen payment method. You can adjust cookie settings in your browser, though some account functions may not work correctly without session cookies.

Log in and go to Account Settings to update your contact details. For changes tied to your registered payment wallet — JazzCash, Easypaisa or Raast — contact our support team directly for verification.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.